FAQ
Q: Do I need to create an account to order?
A: No, you can checkout as a guest, but signing up will make it easier to track your order, apply for returns, and review products.
Q: How do I choose the correct size?
A: At the bottom of each product page you will find a size chart along with example sizes to help you choose the correct size. If you are in the middle of two sizes, we recommend choosing the smaller size as most of our products have some stretch to them. If you can't decide, you can contact us with your height, weight, and waist size and we can help you choose a size.
Q: If the size doesn't fit, can I exchange it for another size?
A: If the size doesn't fit properly, you can exchange it for a different size for free as long as the item isn't damaged and all the tags are still on it. We will email you a return label. Once we receive the product, we will mail you the new size.
Q: Is there a physical store where I can try on and purchase products?
A: At this time, we do not have a store for in-person shopping. This is one of the reasons that we are able to provide lower prices for our customers.
Q: Do you accept returns?
A: We accept returns on all of our products except underwear (for hygiene purposes. If you are unhappy with our underwear please contact us so that we can make it right.) as long as the tags are still in place and the product is not damaged.
Q: What do I do if I receive my order and it is damaged?
A: We are sorry that your order arrived in less than pristine condition! Please let us make it right. Our customer service team will be more than happy to assist with processing a replacement order or issuing a refund. You may contact our customer service team at info@hikeright.tw
Q: How long will it take to receive my order?
A: We ship all within 24 hours of confirmation. Most orders will arrive within 3 to 5 days depending on the location. If after 5 days you have not received your order, please let us know.
Q: Do you ship internationally?
A: At this time, we only offer shipping within Taiwan, but we are working to provide international shipping in the near future. Please contact us at info@hikeright.tw and we will see if we can get our products to you.