Shipping and Returns
SHIPPING
- All orders are shipped within 24 hours. Orders in the greater Taipei areas should arrive within 2-3 days (not counting holidays). The rest of Taiwan should arrive in 3-5 days. If you have not received your order within 5 days, please let us know.
- Delivery will take place through convenience store pickup (7-11 or Family Mart)
- If we cannot facilitate your order, we will notify you within 2 days.
RETURN & EXCHANGE
- After receiving your items, you have 7 days to initiate a return or exchange. Please keep the original packaging and receipt as they will be needed for the process.
- To return or exchange a product, it must be in its original, unused condition (must retain tags, original packaging, and any included items such as free gifts)
- Please include the original invoice with your return
- For partial returns, if the remaining total order is below the threshold for the discount, the discount will be deducted from the refund. For example, if you receive NT$100 discount for spending NT$1000 and then initiate a return that brings your total purchase under NT$1000, then the NT$100 discount will be deducted from your refund.
- Return and exchanges will be denied in the following situations:
- For hygiene purposes, underwear cannot be returned or exchanged. We apologize for this inconvenience.
- Item has obvious signs of use
- Item has stains or odors
- Clothing has been washed or modified in some unrecoverable way
- Tags are removed, lost, or damaged
- Free gifts or included items are missing or damaged
** We reserve the right to accept or deny all returns. Customer satisfaction is important to us and we will do our best to assist in your return or exchange.**
RETURN INSTRUCTIONS
- To initiate a return/exchange
- If you are a member: Log into your account, select the order you want to return/exchange, then use the message function to tell us which item you want to return/exchange and the reason (If you chose to pay at the store on arrival, please include your bank account information so we can issue a refund).
- If you are NOT a member:Please send an email to info@hikeright.tw (Please provide your name, order number, and reason for return/exchange in the message and If you chose to pay at the store on arrival, please include your bank account information so we can issue a refund.)
- We will confirm your return/exchange and then provide you a return QR Code (that’s right. The return is free). All returns/exchanges must be sent via 7-11**The return label is valid for 3 days. After that you will need to contact us again so we can issue a new label**
- When we receive the returned item, we will issue a refund or send the new product to you
7-11 Ibon Instructions:
Return/Exchange Limitations
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For hygiene reasons, Merino panties cannot be returned or exchanged (If you are not satisfied with our panties, please contact us so we can make it right.)
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If the tag is missing, the product is damaged, or shows signs of wear then it cannot be returned or exchanged
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If you want to return an item due to size or color, please do so within 7 days of receiving the product. After that, your request for return/exchange may be denied.
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Free return shipping is only provided once.